Returns & Exchanges

At MCHOSE, we stand behind the quality of our high-performance peripherals and offer a 30-day return window for all electronics in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for refunds or replacements.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the device, including all original cables, manuals, and accessories, to ensure the item is protected during transit.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized courier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.