Frequently Asked Questions
Everything you need to know about your MCHOSE electronics experience.
What is the typical shipping timeframe for MCHOSE orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-10 business days depending on your location, and tracking information will be emailed as soon as your package departs our warehouse.
Does MCHOSE offer a warranty on its electronic products?
Yes, all MCHOSE hardware comes with a standard 12-month limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy for open-box items?
We offer a 30-day return window. If the item is opened but in like-new condition with all original packaging and accessories, you are eligible for a refund, though a restocking fee may apply in certain cases.
Are MCHOSE peripherals compatible with both Windows and macOS?
Most MCHOSE products, including our keyboards and mice, feature dual-mode compatibility and can be toggled between Windows and macOS layouts using hardware switches or shortcut keys.
How can I download the latest drivers or firmware for my device?
You can find the latest software updates, driver packages, and firmware tools in the 'Support' section of our official website. Simply search for your specific model number.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout process.